Refund policy

Returns & Exchanges

We want you to be completely happy with your order. If something isn’t quite right, you can return your item within 30 days of receiving your order.

Returns

Items must be returned:

• Unworn and unused
• Unwashed
• With all original tags attached
• In their original condition

Customers are responsible for the cost of returning unwanted items.

Once your return has been received and inspected, we’ll process your refund to your original payment method. Please allow up to 14 days for your refund to be processed.

Exchanges

Need a different size? We’re happy to offer exchanges, subject to availability.

Contact us with your order number and the size you’d like to exchange for, and we’ll provide instructions for returning your item.

Faulty or Incorrect Items

If you’ve received an incorrect or faulty item, please contact us at admin@kaizenclo.co.uk as soon as possible with your order number and details of the issue.

We’ll arrange the return and cover reasonable return postage costs where the item is faulty or we’ve made a mistake with your order.

Return Postage

Customers are responsible for return postage costs for unwanted items or size changes.

We recommend using a tracked service when returning your order, as we cannot be responsible for returned parcels that are lost in transit.

Refunds

Once your return has been received and approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several working days for the refund to appear in your account.

This returns policy is in addition to your statutory rights.